We're Hiring!

Whitney Boyle   Jan 30, 2025

Full time – Year-Round Retail & Dive Operations Associate

Who we are
Dive into your passion with Undersea Divers, a leading provider of scuba diving equipment, equipment service, and training on the North Shore of Massachusetts! We pride ourselves on our expert knowledge, exceptional customer service and the deep love we have for the underwater world. Join our dedicated team and help future and fellow divers explore the depths with confidence!

Job Description
We’re seeking a motivated and detail-oriented Retail & Dive Operations Associate who is passionate about scuba diving and thrives in a close-knit team environment. The ideal candidate will be a self-starter with a proactive mindset, capable of working independently and delivering results, while checking in and asking questions when needed. We’re looking for someone who is not only excited about joining our dedicated team but also committed to growing with us for the long term. If you are energetic, customer-focused, see this position as a key part of your career journey, and are eager to make a lasting impact and contribute to our company’s success over the years, this could be the perfect opportunity for you.

Responsibilities/Duties/Essential Functions

• Sales and Customer Service: Generate in person sales across all product categories, provide exceptional customer service, assist with product selection, address customer concerns, and resolve issues promptly.
• Inventory Management: Stock, replenish, and price merchandise, manage inventory levels, and perform regular stock checks.
• Store Operations: Ensure the store is opened and closed on time, maintain cleanliness and presentation, and handle basic cleaning and general maintenance.
• Transaction Handling: Complete sales transactions accurately, maintain proper cash accountability, and process refunds, exchanges, and transfers.
• Product Knowledge: Demonstrate in-depth knowledge of scuba gear and accessories; stay current with product knowledge and industry trends through regular training.
• Team Collaboration: Work with the owner on retail operations, collaborate with team members to create a positive work environment, and contribute to driving store traffic and meeting sales quotas.
• Additional Duties: Fill tanks, conduct visual tank inspections, prepare and clean rental gear, and assist with phone calls, emails, and bookings.

 

Physical Requirements

• Position requires working on your feet most of the day, especially in the summer
•  Ability to lift/carry 40+ pounds on a regular basis (scuba tanks/weight belts)

Qualifications

• Bachelor’s degree in any field is preferred. We value diverse educational backgrounds and are open to candidates with degrees in various disciplines. In lieu of a degree, 3 or more years of relevant experience may suffice.
• Minimum 1 year of retail experience or in a customer facing position
• Open Water Diver Certification or higher

The ideal candidate will have most, if not all, of the following professional and personal qualities, skills, and characteristics:

• Ability to work effectively in a small team, contributing to a friendly and collaborative workplace culture. 
• Excellent communication and interpersonal skills, with a knack for connecting with customers and building relationships.
• Exceptional attention to detail, ensuring that all tasks and responsibilities are handled with accuracy and care.
• Proficient in Word & Excel and the willingness to learn our POS system quickly
• Be able to multi-task while maintaining composure in a high paced environment
• Passionate about scuba diving and the ocean

Benefits

• Employee Discount
• Paid Time Off
• Bonus Opportunities
• Opportunities for professional development and training in the scuba diving industry.
• A supportive and close-knit team environment where your contributions are valued.

Work Location: In Person, Danvers MA
Work Remote: No
Hourly Range: $22 - $30 (Based on experience)

Commitment: Minimum 1 year

Sample Schedule:

• Year Round
• Weekends a must
• Summer Hours (Approximately 36 hours a week): Tuesday 10am – 6pm, Wednesday 10am -6pm, Friday 10am – 6pm, Saturday 10am – 5pm, Sunday 10am -3pm
• Winter Hours (Approximately 30 hours a week): Wednesday 11am – 5pm, Thursday 11am – 5pm, Friday 11am – 6pm, Saturday 10am -5pm, Sunday 10am -3pm

How to Apply: If you are ready to dive into a rewarding career with a team that shares your passion for scuba diving, please send your resume and a cover letter detailing your interest in the position and your relevant experience to dive@underseadivers.com.  Please be ready to share two professional references upon request. Applications will be reviewed on a rolling basis, and we aim to fill the position ASAP.

Join us at Undersea Divers and help others discover the wonders of the underwater world while growing your career in a dynamic and supportive environment!